Returns, Cancellations & Refunds

Return policy is simple! New and unused items in original packaging may be returned within 30 days for a refund or exchange.

Please contact customersupport@twistshakeshop.com to obtain your Return Authorization. Our team will contact you within few hours with simple instructions on where and how to return products.

Used products are not eligible for a refund or exchange.
Final Sale, Discounted & Seasonal items are not eligible for a return.
Defective items will be exchanged by us free of charge.

Buyer's Remorse Returns & Refunds:
In case you change your mind after your order is shipped, you may ask for a Return Authorization. Once the return is inspected and approved, a refund will be issued immediately. In such cases of Buyer's Remorse, customers are responsible for return shipping charges.

Notify us by email twistshakeshop@customersupport.com or telephone 1-519-857-9227 if you need to cancel your order. 

Once we have received and verified your return, you will have your refund within 10 business days using the payment method you used when ordering.

We reserve the right to change our return and refund policy at any time to comply with applicable legal requirements.